FDIH Lanches New Chatbot and AI Network Group
FDIH prepares to launch a new network group on AI and chatbots. With you and other e-merchants, we will create a learning lab where we join together to focus on the potentials of AI and, more specifically, how chatbots can optimize customer service and upselling.
Read the original news story on FDIH here: NY NETVÆRKSGRUPPE OM CHATBOTS OG AI
The idea for the new network group was conceived at a meeting in FDIH’s network on online customer service, where several e-merchants realized how immense opportunities chatbots already offer today and, in particular, will offer in the future.
Over Christmas and New Years, the idea has been worked on, and, along with BotXO, FDIH is now ready to launch a new network group which will consist of 10 to 20 e-merchants.
Exciting themes for debate
Currently, five themes have been planned and will be discussed at network meetings in the group throughout 2018:
- How do you get started?
- What are the prospects of chatbots?
- How can chatbots be used for sales, customer retention, etc. in your business?
- Focus on the customer journey: How much does the business know about their customers’ journey?
- Focus on employees: How will tomorrow’s customer service representative work?
The group is primarily for e-merchants interested in delving deeper into the theme. It is not a prerequisite for participation in the network group, but you have the option to launch the debate on AI and chatbots on Network Day, 30th of January at PostNord, Amager, where 100 FDIH members share their knowledge, inspire each other and strengthen their network.
If you are interested in hearing more about how to get started, please contact us at firstname.lastname@example.org – or give us a ring if you need more customer cases +45 26 71 58 45 .
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