Technical Solution Professional

It’s a team effort

We are expanding our team and looking for talented and passionate people to join BotXO!

If you are a technical support professional interested in working with an award-winning and dynamic startup that supplies top-performing Conversational AI and chatbots, we would love to hear from you.

About the role

We are looking for a Technical Solution Professional who is aligned to BotXO technology, driving the customer technical decision and leading the compliance & security customer discussions. This is done in partnership with BotXO business partners or Sales Executives.  

The Technical Solution Professional has in-depth technical knowledge of digitalization, AI, SaaS, in areas of Customer Service and/or e-commerce, and making the complex IT world easily digestible for business users.

You aspire for technical excellence to embrace the new and innovate the how. Also, you have a continuous focus on improving the technical skills of the Tech Sales deep core and broad on adjacent solutions.

Responsibilities

In continuous collaboration with the Head of Sales: 

• Execute on the BotXO’s sales strategy
• Work under the defined sales policies
• Drive customer awareness of latest BotXO capabilities
• Partner up with BotXO Business Partners and Sales Executives by providing technical expertise to progress opportunities
• Conduct a quick technical feasibility
• Lead creation of solution architecture
• Execute limited scope POCs, if necessary
• Support Partners and Sales on RFIs and RFPs
• Build direct relationships with partner technical influencers and enable them to communicate the BotXO chatbot vision and its differentiated value proposition
• Master compliance & security related to the BotXO AI chatbot platform
• Develop and share technical best practices - Document for use that can be leveraged in future sales engagements
• Contribute to BotXO’s growth commitment by supporting Partners and Sales to 100% attainment of revenue goals
• Partner with BotXO’s Customer Success team
• Execute customer communications, in line with standards and processes
• Elevate customer relationships at all technical levels
• Report on the status of tech sales processes regarding both existing and potential customers
• Participate in conferences and events chosen by the Company
• Develop professional and technical knowledge by attending training sessions
• Be a great colleague to everyone in the Company.

Requirements

• Bachelor’s or Master’s degree
• At least five (5) years of technical experience
• Strategic leadership ability
• Perfect in written and spoken English. Danish is highly appreciated but not a requirement, and we welcome any other languages as well.

Attitudes and Skills

• The ability to teach and advise customers by delivering insights that reframe how customers look at their business and needs
• The ability to deliver the right message to the right person by providing technical messages in the context of the customer
• Pursue goals in a direct but non-aggressive way
• Desire to seek issue resolution
• Willingness to risk disapproval
• Goal motivation and competitive
• Business acumen
• Customer-needs assessment
• Communication
• Trustworthy
• Team player

What we offer

• Office Location: Copenhagen, Madrid or remote
• A competitive compensation: base salary and sales commission
• A diverse team with a wide range of people in terms of ethnicity, age and life stage
• Work/life balance: life is not a sprint, but a marathon. Don’t burn out and we try to facilitate a healthy balance
• Work from home or work from office: freedom to calibrate your work situation in a way that is meaningful to you
• Progress over perfection: we don’t have a zero-mistake-culture but encourage you to try new “things” and learn from them.
• Work in a company that is building and commercializing state-of-the-art technology
• Be part of a startup: a young company and culture where you can influence how we do things
• Flat organization: you are encouraged to voice your opinion and ideas at any point and will be thanked for it even when they are not put into practice 
• Personal growth: opportunity to grow your skills and career opportunities at BotXO or outside
• Learn from others: opportunity to learn from a diverse team and benefit from the variety and experiences
• International: have the opportunity to engage with people from all cultures around the world.

How to apply

If you think you have what it takes, e-mail our Head of Sales & Partners Tonny Rønnow with your resume and what you can do for BotXO, [email protected]