Zendesk + BotXO

Boost your support team's productivity with a custom-made AI chatbot

Start building your chatbot now and let it become your 1st line support on Zendesk Chat, e-mail and phone.

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Zendesk Roadshow DACH Webinar

Software For All – The CRM Revolution

Tuesday June 30, 2020 10:00 CEST

Free Live Webinar, 1 hour

Add an AI chatbot
to your support team

An AI chatbot allows you to reduce response timeresolution time and costs, while improving customer service and increasing customer satisfaction. 

Let the bot handle the most common customer inquiries, while your team focuses on more demanding tasks. 

Why have an AI chatbot?

  • Handles 1st line support, 24/7
  • Understands what your customers want and how they feel using pre-trained conversational AI
  • Provides only human-approved answers for compliance and consistency
  • Uses free text, buttons and carousel cards for faster, natural conversations
  • If a human agent is not available, the bot collects the customers’ info so the human agent can pick up the conversation later

Why have an AI chatbot?

  • Can open, update and close tickets like an agent
  • APIs and webhook templates for reporting, data sharing and easy integrations
  • Integrates with Zendesk Chat, Support, Help Center, Sunshine, etc.
  • IT security approved & compliant with GDPR, HIPAA, FSA & SOC2
  • No- or low-code, custom integrations with 3rd party CRM, Product & ERP tools

Connect your chatbot to Zendesk Chat, Support & Guide in minutes

1

Set up a new Agent

in the Zendesk Suite

2

Connect your chatbot

using the agent’s credentials

3

Configure your chatbot

in BotXO’s easy-to-use Bot Builder

See how an AI chatbot can drive customer engagement and help your support team

BotXO & Zendesk Chat

The bot chats with your customers in the Zendesk Chat widget, acting as 1st line support, solving customer requests and hands over to a human agent when needed.

BotXO & Zendesk Support

The bot can measure customer satisfaction and open, update and close tickets, leaving less work to do for you. 

 

BotXO & Zendesk Guide

The bot searches your help center for relevant articles and provides them dynamically in the conversation with the end-user.

 

See how other companies have benefited from BotXO + Zendesk Integration

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Have one of our humans contact you to give you a personalized tour.

Start Free Trial

Get full access to our platform for 14 days, no credit card required.

Book a Demo

Have one of our humans contact you to give you a personalized tour.

Sign up for a Free Trial

Get access to all features for 14 days and try out our technology for free. No credit card required.

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