Zendesk + BotXO
Boost your support team's productivity with a custom-made AI chatbot
Start building your chatbot now and let it become your 1st line support on Zendesk Chat, e-mail and phone.
Add an AI chatbot
to your support team
An AI chatbot allows you to reduce response time, resolution time and costs, while improving customer service and increasing customer satisfaction.
Let the bot handle the most common customer inquiries, while your team focuses on more demanding tasks.
Why have an AI chatbot?
- Handles 1st line support, 24/7
- Understands what your customers want and how they feel using pre-trained conversational AI
- Provides only human-approved answers for compliance and consistency
- Uses free text, buttons and carousel cards for faster, natural conversations
- If a human agent is not available, the bot collects the customers’ info so the human agent can pick up the conversation later
Why have an AI chatbot?
- Can open, update and close tickets like an agent
- APIs and webhook templates for reporting, data sharing and easy integrations
- Integrates with Zendesk Chat, Support, Help Center, Sunshine, etc.
- IT security approved & compliant with GDPR, HIPAA, FSA & SOC2
- No- or low-code, custom integrations with 3rd party CRM, Product & ERP tools
Connect your chatbot to Zendesk Chat, Support & Guide in minutes
1
Set up a new Agent
in the Zendesk Suite
2
Connect your chatbot
using the agent’s credentials
3
Configure your chatbot
in BotXO’s easy-to-use Bot Builder
See how an AI chatbot can drive customer engagement and help your support team
BotXO & Zendesk Chat
The bot chats with your customers in the Zendesk Chat widget, acting as 1st line support, solving customer requests and hands over to a human agent when needed.
BotXO & Zendesk Support
The bot can measure customer satisfaction and open, update and close tickets, leaving less work to do for you.
BotXO & Zendesk Guide
The bot searches your help center for relevant articles and provides them dynamically in the conversation with the end-user.
