Discover the power of our NLU engine

Combine BotXO chatbots (or any chatbot!) with our cutting-edge Natural Language Understanding (NLU) technology to improve personalized customer experience at a lower cost. 

Discover the power of our NLU engine

Combine BotXO chatbots (or any chatbot!) with our cutting-edge Natural Language Understanding (NLU) technology.

What is NLU?

NLU (Natural Language Understanding) is used for conversational AI, the AI discipline dedicated to understanding what humans say or write.

What makes our NLU different?

Our proprietary NLU engine is specifically targeted for short informal conversations. It is trained in various pre-defined domains (topics) and to recognize hundreds of intents (types of user requests or statements) in more than 12 languages.

All you need to do is to choose the topics you want your NLU to be expert in.

What is an NLU-Powered chatbot?

An NLU-powered chatbot or Conversational AI chatbot, is designed to:

Immediately analyze the meaning and intent of user statements despite spelling and grammar mistakes.

Provide users with an automatic response based on a set of pre-defined intents.

What is the benefit of using NLU in your bot?

The bot learns from your data input and interactions with humans to better understand your business and customers’ needs.

Over time, the bot becomes smarter and provides recommendations based on customers’ preferences.

This will lead to a more natural, personalized customer experience.

Benjamin Damsgaard,

Digital consultant, Krifa

“If I would recommend using NLU? Yes, of course. It is the reason why we have a chatbot. After we started using NLU it was better all around. When our members wrote to us, the chatbot could understand what they were writing about and could give them the right answer.”

How an NLU-powered chatbot works in a real-life customer support scenario

A customer states what the problem is.

The NLU understands the statement of the customer and classifies as ‘Delivery issues’.

In this case, the NLU detects the intent as ‘Broken item’ and asks for the order number. This response is always pre-defined by you as a company.

The bot extracts customer data from your CRM system to offer a personalized service and handles the customer request from start to finish.

Watch our NLU tutorials

See how effortless it is to create a smart NLU chatbot

With our comprehensive database of prebuilt, industry-specific domains and intents (for E-commerce, Insurance, Banking, etc.) simply choose those that you want your AI chatbot to be able to respond to.

See how effortless it is to create a smart NLU chatbot

With our comprehensive database of prebuilt, industry-specific domains and intents (for E-commerce, Insurance, Banking, etc.) simply choose those that you want your AI chatbot to be able to respond to.

For example:

If you need your bot to be knowledgeable on Shipping, activate the domain ‘Ecommerce Shipping’, and the intents ‘Shipping Cost’, ‘Shipping Tracking’, ‘Shipping Locations’, etc.

For example:

If you need your bot to be knowledgeable on Shipping, activate the domain ‘Ecommerce Shipping’, and the intents ‘Shipping Cost’, ‘Shipping Tracking’, ‘Shipping Locations’, etc.

Want to tailor the bot to your own business needs?

Feel free to create and import your custom domains and intents (based on the type of customer requests you most often receive) with info on your company, products, and services, in the languages of your choice.

Want to tailor the bot to your own business needs?

Feel free to create and import your custom domains and intents (based on the type of customer requests you most often receive) with info on your company, products, and services, in the languages of your choice.

For example:

If you are a gym owner and you want your bot to be knowledgeable on the topic of gym memberships, create and import a spreadsheet with your custom domain called e.g. ‘membership’ as well as intents e.g. ‘renewal’, ’expiration’ and ‘price’. Your bot will then be able to handle questions concerning this topic.

For example:

If you are a gym owner and you want your bot to be knowledgeable on the topic of gym memberships, create and import a spreadsheet with your custom domain called e.g. ‘membership’ as well as intents e.g. ‘renewal’, ’expiration’ and ‘price’. Your bot will then be able to handle questions concerning this topic.

Watch our Lead Data Scientist explain how we work with NLU

Key features of our NLU engine

Offers an extensive database of 24.000+ pre-built, manually curated, industry-specific sentences that are being updated and expanded on a regular basis.

Uses the newest advances in Transfer Learning, meaning that the bot learns from past conversations.

Is entirely customizable to your own business.

Understands everyday language in text or voice despite spelling and grammar mistakes.

Understands and replies to users in all European languages.

Did you know you can use the BotXO NLU outside the BotXO platform?

Through our general-purpose language understanding REST API you can use our NLU to build your conversational interface, chatbot or dialogue-based system from scratch or even in your email.

Did you know you can use the BotXO NLU outside the BotXO platform?

Through our general-purpose language understanding REST API you can use our NLU to build your conversational interface, chatbot or dialogue-based system from scratch or even in your email.

Learn more about our NLU engine with a personalized tour

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