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Product Newsletter April 16th
Gain detailed insights about your bot's conversations, copy & paste to your heart's content, and integrate with Dixa.
Hi! Hope you've enjoyed your Easter.
No easter eggs in this newsletter, but what we do have is some new features and improvements to the platform.
What's new:
Inbox is back!
Copy & paste content from one bot to another.
Other minor (but substantial) improvements.
Webhook templates for days. Dixa special!
Keep reading to find a detailed description of our new additions.
Inbox is back (with a vengeance)
We're happy to tell you that the inbox is now back in action and better than ever before.
We've not only increased the speed at which you can navigate between conversations but also added more detailed information to the conversations, such as:
What specific types of Module and Global Connections, as well as Fallbacks, are used.
Detailed insights into which webhooks are triggered and whether they were successful or not.
Ability to view and export the full responses of webhooks.
With these new tools, you'll be well-equipped to troubleshoot any flow mishap that might arise.
Whether you've got several bots live on your websites, or you use additional bots for internal testing, one of the pains of being a prolific bot-builder has always been maintaining the content of several bots at once.
Now, all that's changing. With this feature, you are now able to copy and paste modules from one bot to another (including the connections between them).
To test it out:
Click & drag a selection box over the modules that you want to copy.
Hit Ctrl + C.
Open another bot (in the same tab).
Hit Ctrl + V.
That's all there is to it. The only significant omission from this copy-paste feature are NLU connections, as NLU models are unique for every bot.
Other than the big-ticket items listed above, we've also performed some minor changes and improvements:
Improved the search speed & accuracy of the Module Connection & Global Connection search functions.
Added new, snazzy icons for the Quick Start bots.
Streamlined & improved the UX of Filters.
Improved the panel for assigning access for a specific bot to a specific user.
In cases where an API returns an array at the root level of a JSON response, our response mapper is now able to parse any returned values in the array.
Improved the error messaging for users with expired trial accounts.
Recent blog posts
To help you stay up to date on the latest trends within the world of AI and chatbot development, we're throwing a blog post your way to help you stay current:
On the menu today, we have a selection of webhook templates for the platform Dixa. Dixa is a customer service software platform that allows your customer service professionals to engage with end users through a variety of different channels.
The first webhook template is Dixa Create User, which uses the end user-provided name, email, and phone number to create a contact on Dixa. The webhook template generates the unique user ID that you will need to use for the other webhooks.
The second webhook template is Dixa Check If User Exists, which checks the email provided by an end user in a conversation to determine if the user already exists. This is useful when used ahead of the Dixa Create User webhook template, as you won't need to ask the end user for their information again if it's already in your system.
The third webhook template is Dixa Create Conversation, which creates a new conversation on Dixa. Similar to support tickets on Zendesk, Dixa conversations allow for your customer support staff to follow up on any conversations that weren't solved by the bot to ensure that your customers keep coming back for more.
The fourth webhook template is Dixa Add Message to Conversation, which gives you the ability to add additional messages to a conversation in Dixa. Since the Dixa Create Conversation webhook template generates the conversation ID of the conversation created, you can use this webhook template to let your users add additional messages to a conversation on the off-chance that they forgot to include some information about their support request.
Psst! If there's a specific platform that you'd like us to integrate with, don't hesitate to contact us.
As always, we've been fixing some things to make your life a little easier:
An issue was causing Zendesk-based bots to return to the starting module instead of the bot takeover module in cases where the agent would join and leave a chat without saying anything.
In cases where webhooks would reach their timeout limit, the conversation flow would stop instead of continuing. Now, the flow will continue even if a webhook fails to return a response.
Custom variables were not able to be inserted in the URL of a Card button.
The conversation flow would unexpectedly break when a specific type of webhook was prioritized higher than a "response to" connection.
In the Zendesk channel, the use of quotation marks in a Bot Message would result in an error.
When having set the width of the BotXO Widget to a specific size (481 to 550 pixels), the navigation of a carousel of Cards would cease functioning.
Not all types of URLs were supported in the greeting message of the BotXO Widget.
Filters were unable to catch the messages of an end user if the message was a Suggested Reply.
Known bugs:
After setting the value of a custom variable in a module, the value of the custom variable is unable to be printed in a Bot Message after going through a Global Connection.
In specific cases, empty messages are displayed in the Inbox.
Please see our known bugs article for a list of unsolved long-term bugs.
Get in contact with us
Whether you need assistance from our Customer Success team, want to request a new feature or search for an article in our knowledge base; we love being in contact with you.
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