Whether you've got several bots live on your websites, or you use additional bots for internal testing, one of the pains of being a prolific bot-builder has always been maintaining the content of several bots at once.
Now, all that's changing. With this feature, you are now able to copy and paste modules from one bot to another (including the connections between them).
To test it out:
Click & drag a selection box over the modules that you want to copy.
Hit Ctrl + C.
Open another bot (in the same tab).
Hit Ctrl + V.
That's all there is to it. The only significant omission from this copy-paste feature are NLU connections, as NLU models are unique for every bot.
On the menu today, we have a selection of webhook templates for the platform Dixa. Dixa is a customer service software platform that allows your customer service professionals to engage with end users through a variety of different channels.
The first webhook template is Dixa Create User, which uses the end user-provided name, email, and phone number to create a contact on Dixa. The webhook template generates the unique user ID that you will need to use for the other webhooks.
The second webhook template is Dixa Check If User Exists, which checks the email provided by an end user in a conversation to determine if the user already exists. This is useful when used ahead of the Dixa Create User webhook template, as you won't need to ask the end user for their information again if it's already in your system.
The third webhook template is Dixa Create Conversation, which creates a new conversation on Dixa. Similar to support tickets on Zendesk, Dixa conversations allow for your customer support staff to follow up on any conversations that weren't solved by the bot to ensure that your customers keep coming back for more.
The fourth webhook template is Dixa Add Message to Conversation, which gives you the ability to add additional messages to a conversation in Dixa. Since the Dixa Create Conversation webhook template generates the conversation ID of the conversation created, you can use this webhook template to let your users add additional messages to a conversation on the off-chance that they forgot to include some information about their support request.
Psst! If there's a specific platform that you'd like us to integrate with, don't hesitate to contact us.
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