Product Newsletter January 30th

Hi there!

It's time for another update from the team at BotXO.
 
 

What's new:

  • Added more variables to help you tailor your conversation flows to fit your end users' needs.
  • Implemented an option to allow Agencies to create and assign Filters to their Child Companies.
  • Added a webhook template to help you fetch events from Google Calendar.

Reserved Variables

Whenever a conversation takes place between a bot and an end user, we store some information about the end user in a list of variables. This data in these variables is useful for a great many reasons, one of them being the ability to drive the conversation to a specific part of your flow based on the values returned by the variables. 
 
What we've done with this release is to expand the number of variables available to you, as well as change the naming scheme used for the variables. We've done this to avoid any variables you create from overlapping with the ones we offer by default.
 
Practically speaking, this means that from now on, all of our reserved variables have been changed to include a prefix. 
 
For example, one of the new variables we've made available for the Zendesk channel is this: {{zd.page_url}} which shows which webpage the end user is currently navigating from. With the addition of the "zd." prefix, it's highly unlikely that this would overlap with any of the Custom Variables you create yourself, meaning that we avoid any unfortunate scenarios where values are being overridden.  
 
The new variables added also return information such as the name, gender, location and email of the end user. When you account for this information in your conversation flow, the possibilities for audience segmentation and targeted communication are endless. 
 
For a list of all the new variables available to you, as well as the pre-existing variables that have now had prefixes added to them, please navigate to our article on Reserved Variables.
Read the documentation

Creating and assigning filters to a Child Company

Filters are a great way to segment users. It allows you to gain insights about your end users, with the purpose of either contacting them outside of the bot or asking for their permission to push content to them from the chatbot.
 
While this function has already been available for some time, what hasn't been available is the ability to assign a filter to a child company. With this new change, Agencies are now able to easily create, assign, and manage the filters created for their Child Companies.
Get started using Filters

Highlighted Webhook Template

This week, we're taking a closer look at the Google Calendar: List Events webhook template. 
 
It's a webhook template that allows you to retrieve the events from a specific Google Calendar ID. Using the query parameters offered in the Google Calendar API, and a little bit of Jinja magic, you can even use this webhook template to create dynamic opening hours for your bot. 
 
That means that you could structure your bot flow in such a way that, depending on the opening hours returned from the Google Calendar API, you can direct your end user to a specific part of your flow, such as a module that notifies the end user that it is outside opening hours and that live customer support is not available. 
Use it in your bot

Bug fixes:

As always, we've been fixing some things to make your life a little easier:
  • Certain webhooks would return a 400 status code.
  • Some users were unable to activate certain intents in the NLU.
  • The "Automated with ♥ by BotXO" text would be displayed wrongly on the Web Widget in Safari.

Known bugs:

  • Inbox is inaccessible.
  • When a single connection contains two or more webhooks fired in succession, then the value returned by the last webhook is not saved.
 
Please see our known bugs article for a list of unsolved long-term bugs.

Get in contact with us

Whether you need assistance from our Customer Success team, want to request a new feature or search for an article in our knowledge base; we love being in contact with you. 
Request a feature
Customer Success
Go to knowledge base

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XOXO 


The BotXO Team

 

This product newsletter was handcrafted by Kevin Pihl Jensen.

 

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