Update your bot with our dataset to help it answer questions related to COVID-19, integrate with Salesforce and Surveypal, and new styling options for the BotXO Widget.
It's time for another product update from the team at BotXO.
COVID-19 dataset available for everyone in the NLU Dashboard.
Improvements to the styling options of the BotXO Widget.
Webinar: The New Future of CX.
Webhook Templates that allow you to easily integrate with both Salesforce and Surveypal.
Keep reading to find a detailed description of our new additions.
Open-source dataset for COVID-19 - available in the NLU
As part of our mission to do what we can to support the efforts to keep the public informed about the ongoing pandemic and help flatten the curve, we're releasing both the Danish and English versions of our open-source dataset for COVID-19.
This means that in both new and existing bots, you will be able to easily activate the dataset in your NLU Dashboard to give your bot(s) the ability to identify if your customers are requesting information that pertains to COVID-19.
With this dataset activated, the bot can recognize 57 different intentions related to COVID-19, and we are continuing to expand this, as well as add support for other languages.
To all those who contributed their time and effort to add the training data for this dataset, we thank you.
If you haven't contributed yet, but would like to get involved, please visit our AI Trainer.
On the menu today, we have a selection of webhook templates for the platforms Salesforce and Surveypal.
The first webhook template is Salesforce Get Access Token, which allows you to fetch the access token needed to be able to fire webhooks to perform actions on the Salesforce platform. It saves the access token returned from the webhook response as a custom variable so that you can use it in subsequent webhooks without additional configuration.
The second webhook template is Salesforce Create Lead, which uses information supplied by a user in the conversation to create them as a lead on the Salesforce platform. Leads are people who are interested in your product and/or service. They are a precursor to contacts and represent a prospect which needs following up business-wise.
The third webhook template is Surveypal Get Survey, which allows you to fetch information for a given survey on the Surveypal platform. The webhook template also automatically saves two different types of links to the survey as a custom variable, which you can use in the conversation flow of your bot.
Psst! If there's a specific platform that you'd like us to integrate with, don't hesitate to contact us.