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Product Newsletter February 9th 2021

Oh, hello there!
We are certainly glad to be in touch again - we have been busy bees and the platform is buzzing with news:

  • Improved NLU features to guarantee oversight.
  • Custom variables for all your modules.
  • A new code block feature that will step up your template game by a mile.
  • Improved variable naming for webhooks.
  • Bug fixes.

Keep reading to find a detailed description of our new additions.

Advanced module actions that help you keep track of your customers' needs - the Code Block 2.0

Our code block connection is here to let you make individualised connections between important data from the back-end and your customer's individual needs. You can define any number of variables on the spot, where you would have needed to connect a webhook beforehand. This allows you to come up with conditions that check for certain values in your jinja2 code, no tech wizardry required. Map those variables with whatever logic you come up with - you have free reign over the land of code.

For example, if you'd like to check if the delivery date for a customer's order is in the past or future, you can now directly check for that variable's value from any module and even global connection - no need to enter our webhook builder at any point.

Along with this release, we've also made it possible for you to check your code before you wreck your code - and to play around with it right where you want it. In other words, it will detect syntax errors for you in the specific module or connection you want to be ruled by a jinja2 template.

However, even simple code can get frustrating - and since we are trying to make your life as easy as possible, we are now giving you the option to see in real-time what might be causing an issue.
That means, no more switching back and forth between the modules and connections in the bot or your jinja2 editor and testing environment anymore! Kick back and let us show you what your code needs to be its best self, right where you are.

This also helps out those of us who like the hands-on approach of our modules in the bot builder, but have to call their nerdier colleagues whenever they encounter a little roadblock between what looks like solid, functioning code and, well, reality (we feel you). With this feature, Andy from IT can stay in his seat while you shape variables and weave connections like the pro we know you can be.

If you've got a use case in mind for this feature that you're not entirely sure about, please reach out to our Customer Success team, we're very happy to help.

No more department names from outer space(s) 👽

Another feature we've added is the option to have spaces in your department names in both the availability and handover webhooks for Zendesk.

This means that you can now name any department that is used in a webhook and bot exactly what it is called - instead of making sure to spell it with underscores every_single_time - and, if you're like us, forgetting about it more often than not, causing unnecessary errors.

We have now fixed this, meaning that pre-existing widget scripts including department names won't cause you a headache any longer - the names will be displayed exactly as they should be.
Webhooked!

Suggested replies, unchained.

We're excited to let you know that the "suggested reply"-function in our Bot Builder is now limitless for all of our own platforms, plus Azure!

After formerly being limited to 11 suggested replies, you can now have users choose between any number of options, in any given module.

This can help with a multitude of functions in your chatbot, one example being an undivided display of your FAQs - another being an abundance of different joke categories a customer could let themselves be entertained by (guess which one gets us the most excited).
Hit that keyboard!

BotXO Conversational Commerce is here to catapult you into the headlines

Are You Building a Chatbot? Stop Making These 10 UX Mistakes

Bug fixes

Are You Building a Chatbot? Stop Making These 10 UX Mistakes
  • Abbreviation "f.eks" does not falsely get formatted as a link any longer
  • Global Webhooks are now visible in Inbox Debugger
  • Consumption Report API sends e-mails much quicker and includes the appropriate data
  • 2 Set Variable actions referring to the same CVar in global connections tab is no longer removing the first one
  • Message Reports metrics not being sent to the email address of the requester
  • Nlu doesn't show the number of the sentences in the intents
  • Quotation marks in a suggested reply lead to the module content not being displayed in ZD Chat
  • Agency webhooks are now exclusively accessible by their registered owner

Please see our known bugs article for a list of unsolved long-term bugs.

Get in contact with us

Whether you need assistance from our Customer Success team, want to request a new feature or search for an article in our knowledge base; we love being in contact with you.
Request a feature
Customer Success
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XOXO


The BotXO Team
This product newsletter was handcrafted by Marie-Louise Gabriel.
Humans among bots 🤖

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